Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
This is hands down the best quality bowl I have ever seen!!!! I am extremely picky and this is PERFECT!!!! It definitely does not move with the silicone covers!
Love the pet bowls !
I have 5 pets that are using these pet bowls. The different sizes that are available make them work for all 5!! I put them in the dishwasher everyday and they are just as good as the day I bought them! I don’t have to worry about toxic chemicals leaking into their water or food.
These bowls are super high quality - you can tell right away!! They clean well and I have no worries about poor quality steel leaching things into their water. I got extra bowls so there are always clean bowls on the ready!! No more plastic!
Perfect fit
I love the bowl cozy and the pretty blue color. It fits the cat bowl perfectly
Best in the business!
Absolutely love Basis! My 3 year old set still looks brand new! I know that my pups are eating out of safe bowls. Great product all around. Great customer service too!