Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Bought many
and will be buying more. I'm going all stainless steel and will only buy from Basis Pet. Plastic is a bacteria supermarket for pets and I don't want steel made in China. Basis Pet products are high quality and affordable. You can't beat them!
Great Dog Bowls
We love these dog bowls! Excellent quality stainless steel made in the USA. And we are very happy to support this small business.
Stainless Steel Dog Bowl
This was my first time purchasing from Basis Pet. Excellent American made steel product and fantastic communication from Basis Pet from the purchase to the delivery. Product was shipped without delay and arrived quickly. Would definitely purchase from Basis Pet for future product needs.
Great bowls.
I have 6 working k9. I needed good quality bowls. I purchased some of these bowls several years ago. I just bought two more. These are by far the BEST bowls I have ever purchased.