Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Great bowls
This is my second purchase of these bowls and I am very pleased with them. Very well made and would definitely buy again. Thank you.
Fantastic Product
I purchased a single bowl and a double bowl. I put them together today using a video on the website. It was perfect. The stands appear to be made of a great material and I love that the stainless steel bowls are made in the USA. I'm sure my new kitten will get daily use out of this awesome product. THANKS.
Great products!
Purchased the small dog bowls and individual stands. The bowls are great quality.
I'll never buy a different brand
Excellent quality, easy to assemble base, great/easy web browsing and ordering and best of all ... Made in America! You can't go wrong. I've got eight so far.
Cat bowls and stand
I purchased these for my newly adopted cat. Excellent bowls and stand. Love that they are made in the USA. In the past, I also purchased bowls and stand for my son’s dog; so I already knew the quality was excellent.