Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Great products, great business!
Basis Products never disappoint. We're always impressed with the quality US made craftsmanship, along with the fare prices. Our family owns many Basis Products and they are all a joy to use.
Fabulous bowls
I have two cats who drink quite a bit and bought two of the medium bowls. Soooo glad that I did. They seem to really enjoy drinking out of them and I feel good knowing they are Safe for my cats. Handsome bowls and super easy to clean. I'll be buying two more for the upstairs of my home
Quality
This bowl for cats is perfect sized to serve meals to my 10, 20 and 25 lb. dogs. Good quality. Reassuring to know that the materials and manufacturing are sourced and made in the USA.
Best Cat Bowls Out There!!
These are just the right size for cats. I just bought 3 more. I have owned bowls from this brand for many many years. Made in USA with good grade stainless steel. You cannot go wrong. Worth every penny. Will last for many many years to come. Safe for raw feeding too. Plastic, Ceramic or other materials may leach into your pets food or will retain odor. Not these! A+++ 10 Stars!!!
Cat bowls
Well made, easy to clean and look great !