Basis Pet and Covid-19

At Basis Pet, health and safety have always been our top priorities. That's important now more than ever. While we will continue to monitor the ever evolving situation around Covid-19, our current plan is to maintain our operations with added safety measures implemented. 

It's important to note that the current understanding of this virus suggests that it does not survive long on surfaces. This means that our business presents very low initial risk. Additionally, as a truly small business with very few people in and around our work environment, we're well positioned to maximize overall safety and to further limit overall risk.

Added precautions for Covid-19:

  • Those who are sick or who may have come in contact with a person suspected to have Covid-19 will not be at work.
  • All persons handling inventory at our site, including the packaging of customer orders, will wear gloves.
  • While returns will still be granted per our current return guidelines, and refunds/exchanges will be issued, the handling of returns at our site will be curtailed. Returned packages will be received on site but will be set aside and left unopened until further notice. (While not a new policy, please note that we do not re-sell used items.)
  • Surfaces and equipment will be routinely cleaned and disinfected.
  • General guidelines around frequent hand washing and social distancing will be followed.

We will update this guidance as things change. Please feel free to contact us if you have any questions or concerns! Stay safe!