Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
We only buy Basis!
Happy to support this wonderful company! We love our 4 dogs so want to make sure everything we buy for them is the safest, highest quality products we can find. We love their mats because they're easy to clean and don't slip around.
Quality products
I’m a repeat customer because these dog bowls are such a good quality. They’re so easy to keep clean. I hand wash the food bowls daily and place them in the dishwasher a few times a week. My dogs actually prefer these as water bowls to our previous (a different brand) water bowl. They drink more often; probably because the stainless steal naturally keeps the water cooler. This time I purchased the non-skid mat to go under the water bowl. I purchased the recommended mat size for the medium bowl; however I wish I would have sized up for more coverage to protect my hardwood floors.
Great bowls
Love the xl dog bowls for my best bud. The silicone mats were great too, until my mastiff nibbled them on day 1; we’re now looking forward to the dual low rise stand.
Great pet bowl mat!
This mat is the bomb! It keeps bowl from sliding when dogs eat and drink. All their little mishaps with food and water stay on the mat. Super easy to wipe clean. ❤️
Excellent Products!
We have multiple larger & smaller bowls & mats. Love them-best products anywhere! Made of safe materials will last for years! Only ones we will purchase. So many products on the market are not safe for our fur babies or will not hold up. Pet Basis products can be trusted. Fantastic customer service!