Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Love Basis products
I just bought the bowl cozy and it’s amazing! Fits perfectly and such a great idea to keep the bowls from sliding around in the floor! Another great purchase from Basis!
LOVE this company!
I've bought over a dozen of their pet bowls for our pets and as gifts for friends and family. Absolutely love the quality and the fact that they're made in the USA and not some Chinese stainless with lord knows what chemical contaminants that leech into the food/water. Their products are top notch and so is their customer service (I mistakenly ordered a wrong size bowl cozy recently and they were awesome about fixing MY mistake!). I'll continue to support them with my business!
Best Pans and Cozy’s You Can Buy!
Have 5 of the bowls with the Cozy’s and they work great! A must have for anyone with hard floors.
Perfect
Love the shape of this bowl, I bought the large for an 82# lab along with the bowl cozy, nice upgrade from the traditional looking stainless steel bowls out there. It's a keeper for sure!
Super Bowl
We bought 2 large bowls over 10 years ago for our 2 dogs. The bowls have been abused and dropped numerous times. They have no dents or scratches anywhere. They are like the day we got them. Just bought an extra large bowl for our new pups. Looks to be of the same quality. I just wish they made drinkware for humans.