Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Great products
I got a large bowl for water for my kitties. Was using a fountain product but had trouble with mold it, not sure why as others didn’t do this. Very happy with the stainless bowl and change water daily for clean water without worries!
Love Basis Pet
I first ordered Basis pet bowls on Amazon - but when I couldn't find them there, I was worried they'd gone out of business! I was really glad to see I could order from them directly - as these bowls are fantastic!! I wouldn't use any other bowls for my fur babies!!
Love the bowl cozy
When I finally found these great stainless steel bowls, I ordered the cozies to go along with them. I’m glad I did. I use four bowls for my two cats. The cozies are very easy to use and to keep clean. They also keep the dishes from moving around on the counter and the floor and from scratching one another when they are stacked. Beautiful colors, soundless, and a great investment.
Bowl cozy is fantastic!
Love the bowl cozy! High quality material and has really done the trick keeping my dog and cat bowl in place!