Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
United StatesDog Bowls
Excellent quality! Highly recommend this product.
United StatesHDPE cutting boards - love it
Used this for the first time last night to cut a cooked roast. Really appreciate the fact that the board stays in place as I'm cutting. Initially I was concerned it would be a bit too long; but it isn't. It fits nicely with my other longer rectangular items (like cookie sheets). Totally delighted that it's sourced and made in the USA! Very happy with this purchase.
United StatesGREAT QUALITY
I ordered the set of stainless mixing bowls along with the cutting board. The quality did not disappoint, especially when I compared my new SS bowls to another I had. Actually took a screenshot of the bottom of the bowls which states "proudly made in the USA" and sent it to a couple friends. Loved the cutting board as well. Delivery was quick too...highly recommend!
United StatesHighest quality
I was surprised and very impressed with the quality of this cutting board! The grooves around the edges are very helpful. This is high-quality and I have the comfort that it’s not processed with harmful chemicals and so happy that it’s made in the USA.
United StatesDogs Bowls are perfect & Cutting Board id great Size
I just Ordered and received 3 medium size dogs bowl and the holders. The quality is top notch and Perfect for My 22 lb Cockapoo. I was thrilled to find them on a website thur The Pet Summit. I alway’s want to support small Businesses and buy made in the USA so Thank you!!! I also purchased your cutting board and love the size and weight. I will leave it on the counter full time. Happy Customer. I want to order your stainless bowls next.