Return, Refund, and Exchange Policy

We strive for a simple, straight-forward, and fair return policy. 

• We accept returns, for any reason, if requested within 30 days of your order delivery date.
• Items may be returned in new or used condition.
• We never charge restocking fees.
• We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
• We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.

To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.