Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
will be giving the cuting board and the stainless bowl as gifts. i am not an expert on stainless but i like the quality of this one. best of all for me, an old vet it is made in AMERICA. yeah wish i would have found your company soomer. thank you pau;
Knife friendly and durable
Good quality and easy to clean. The grooves catch juices.
Dog Bowls
Excellent quality! Highly recommend this product.
HDPE cutting boards - love it
Used this for the first time last night to cut a cooked roast. Really appreciate the fact that the board stays in place as I'm cutting. Initially I was concerned it would be a bit too long; but it isn't. It fits nicely with my other longer rectangular items (like cookie sheets). Totally delighted that it's sourced and made in the USA! Very happy with this purchase.