Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Top pick
I have used many types of pet bowls but these are clearly the best for my pets.
USA made!
Wow, these are really nice and heavy duty. Will last for years!
Super High Quality Bowls!!
These are great and high quality bowls! They fit perfectly in the stands I bought from the same company (which I also love). Other metal bowls I found were flimsy and I wasn't sure if they'd be safe for my kitties. These are just what I was looking for! Thanks for making a great product for my kitties!!
These bowls will last through generations of pets.
Safe & American-Made Pet Bowls
After my pets got sick eating out of “stainless steel” bowls from a big box pet store, I searched for American-made bowls and discovered Basis Products. I am beyond impressed with the quality of these bowls and their Bowl Cozy companions! You will be too! If you are debating whether or not to take the plunge and pay a little more for Basis Products, trust me, you will NOT be disappointed!