Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Great Bowls
My breeder suggested these bowls for my puppy. I got two and the low rise stand. Very happy. I have another puppy and bought more bowls. Great product. Sturdy high grade stainless.
Made in the USA = high quality
I have purchased from Basis Pet before and i am very happy knowing that the products I am getting are being manufactured with professionalism, quality, in our country. I highly recommend. Customer service is also very prompt and helpful.
Helped Bonny to eat comfortably
Bonny has cervical degeneration and eating from her lower bowl stand was painful plus if she didn’t eat giving her pain meds on an empty stomach made her sick. The taller bowl stand was what she needed to eat comfortably. She is 9 1/2 years old and this well made product is making her life easier. My gratitude to Basis Products. My niece has bought a bowl and stand for one of her dogs too after seeing mine
Liked it so much, I bought another one
The tall large bowl stand worked out great for our lab mix as he gets older so I purchased another for one of our other rescue dogs. They are easy to assemble, easy to clean and made in the USA with recycled materials - what more could you ask for. We also like the fact we can disassemble them and use them when we travel.
Bowl Stand
Easy assembly, and keeps my dog from knocking his bowls over.