Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
United StatesGreat products all around!
My cat wouldn’t stop playing in my Great Danes huge water bowl which equaled large puddles on the floor, several times a day. I already use basis pet bowls so i added the XL stand. Loving it! No more puddles on the floor and I love the material it’s made from, super easy to keep clean. It was very easy to put together too. I know the research says there may be some risk for bloat with elevated feeders but this is my 5th Dane and all the previous Danes ate with elevated feeders and no issues, so fingers crossed my luck holds out! Love Basis products and I highly recommend!
Great bowls & stand
I wanted a high quality stainless steel bowl and stand for my dogs drinking water and got it with these high quality products.
United StatesDog Bowls
Love the new dog bowls & so does my dog!
United StatesGreat frame for dog dishes
Is great for our extra large community water dish. Our corgis love to use this dish as a playground, but now it’s up where they can’t however they can drink from it easily. Nice to have dry floors again. This frame is extremely well made and quite sturdy
United StatesUSA made
I have searched for years for pet bowls made in USA. I have purchased 3 times so far from this company. The quality is exceptional for the stainless steal pet bowls. I recently purchased the the bowl stands and like them also. I continue to be a customer.