Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
United StatesMust Have for the Stainless Steel Dog Bowl
High quality silicone rubber, sourced in the US. Manufactured in the US. Fits our stainless steel dog bowls perfectly. Easy to clean. Works really well on tiled and wood floors.
United StatesBowl Cozy
High quality product. Sturdy Like how nice it hold the Stainless bowl which is high quality and food safe Love buying products made in the USA and supporting small business. Would definitely buy again
United StatesCozy
This cozy stops the sliding of the dish. That way the dish stays on our bowl platform, no mess. Very easy to wash with bowl. We got the medium bowl and cozy for our cats water. They love it as much as we do.
United StatesBowl Cozy Is a Must Have
The bowl cozy is an essential addition for the bowl. Fits like a glove. Easy to put on and take off. Keeps the bowl from sliding on the floor. I’ve been using these for more than a year and they look brand new.
United StatesAwesome Product
The bowl cozy is exactly what we needed to keep our dog’s bowls from moving around when she eats. Not to mention that I absolutely love the color! Super cute and 100% worth it!