Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Amazing quality, the cats love it and the size is perfect for them! Not too big but not small!! Will be ordering from here again when I need more bowls! Shipping also was nice and easy and the packaging included a whole sheet of care and use tips and instructions!
Best Pet Bowls
I have been using Best Pet Bowls for Cats for six years, and I’ll never use another pet bowl! These bowls are perfect for cats. The stainless steel is of exceptional quality—durable and rust-free—and much safer for cats compared to porcelain bowls. They’re easy to clean, hygienic, and built to last. I highly recommend these bowls to any cat owner looking for a safe and reliable feeding solution!
Best pet food bowls
With made of stainless steel, and no plastics, toxics, or BPA how can you lose? Plus for cats, the bowls are made so their whiskers are not bothered when drinking or eating.
can't stop buying Basis products
I rarely publish reviews but I have now made 4 purchases at basis. The mixing bowls had to get another set, the pet stands and bowls HAD to get for my parents as well.. everything is great, functional and so easy to clean..
Top pick
I have used many types of pet bowls but these are clearly the best for my pets.