Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Quality pet bowls
I have purchased bowls for both my dog and cat. It's reassuring to know the stainless steel has been tested for lead, mercury, cadmium and more. Highly recommend.
Excellent product
These bowls are perfect for cats and made in the USA with domestic steel. They are easy to keep clean and wide enough for their whiskers.
Cat likes these bowls
The order arrived in a timely fashion. The bowls look nice. My cat likes drinking out of them. I follow the advice about cleaning and rinsing and have noticed no growth or films or anything in a warm, humid climate. Keep water cool as well. I am so happy to buy American made products that have paid attention to health and environmental quality (toxins, etc.).
Hands down the best bowls out there
As a parent of two cats, it's important to me that I use only the best quality food and products for my girls. After learning that other "stainless steel" bowls could contain heavy metals including lead and weren't even food grade I was really alarmed. I found these bowls while searching for food grade and 18/8 stainless steel and was so happy to find Basis Pet made right in the United States. I've been using these bowls for over 10 years now and they look just as good as the day I purchased them. They are well worth the cost and you will never need another bowl in your lifetime. Please stop using the cheap shiny stainless steel products because they are not food safe. Get yourself some of these bowls for the health and safety of your fur children.
Stainless steel water bowls for cats
Beautiful quality bowls, and they keep the water nice and cold.