Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
United StatesUSA made
I have searched for years for pet bowls made in USA. I have purchased 3 times so far from this company. The quality is exceptional for the stainless steal pet bowls. I recently purchased the the bowl stands and like them also. I continue to be a customer.
United StatesI like it
I have tall dogs and I used to set their water bowls on foot stools. They would always drop water all over my floor. I don’t understand why but with this stand the mess is eliminated. I’m really glad I bought it.
United StatesRise Pet bowl stand
This bowl stand is the perfect size. It's not overly cumbersome, it's fits my bowl perfectly that I bought last year. My large basis bowl. Prior to this I could not find a bowl stand that fit it. This is perfect
United StatesExcellent quality products backed by exceptional customer service!
We have owned multiple Basis products for several years and continue to be impressed. They are high quality and made to last in spite of regular cleanings and frequent disassembly for travel. I won’t ever buy another brand of bowl or stand for my dogs!
United StatesGreat Product
First of all the bowls are sturdy, great quality, easy to clean and beautiful. The stand is easy to clean, was easy to put together and looks nice. I am very very impressed and very happy made in USA and the steel for the bowl is American made steel.