Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Rise Pet Bowl Stands
We purchased for our elderly dogs. They have been life changing. Dogs love them and they are easy clean up.
Love the bowls!!! Only giving 4 stars because I am disappointed the stand is not wood but it looks like it in the pics. Instead it is a horribly colored plastic. Only keeping it because the bowls work perfectly for my cat.
Small bowl and short stand
I have purchased bowls before. This is my first stand and 3 more small bowls. Quality product, stand is nice and basic. All quality products. I now have a tripawd dog and thought it would be good to raise her bowls.
Fantastic!
This pet bowl stand is much better for my cats! It’s sturdy and the bowls fit perfectly! It’s just the right size for my two cats!
Rise pet stand for cat bowls
Easy to assemble and clean! Keeps the bowl (sold separately) from moving & rattling! Excellent customer service, shipping, & delivery!