Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Excellent products. No other food/water serving items compare.
I have used the double 4" stand for my cats water and food for several years now. I just bought an individual stand to keep his food away from his water and wheat grass which I now put in the double stand just buy these – they are simple, robust, American made and nontoxic for your best friend. Extremely satisfied. My next purchase will be the stainless mixing bowls for my own kitchen use. Keep going, Basis!
Excellent products
The riser is a good height for one of my larger cats who tends to regurgitate his food. It has not stopped it completely yet but I’m still hopeful!
Sturdy bowl stand
These aren't as aesthetically pleasing as some other stands I've seen, but they are extremely easy to put together and very sturdy; you won't have to worry about it tipping over. It's perfect for my cat that prefers her bowl raised. I would love to see some other color options - black, white, etc.
They are awesome
I ordered the Small Bowl for food for our Sheltie, the Medium Bowl for water, plus two stands, they are perfect. It took her about 2 days to get used to the stands as she seemed a bit skeptical, but now that she is used to them everything is back to normal. Everything arrived safe and sound, very well packed, and arrived quickly. Made in the USA and being stainless steel we feel it's safer for our Sheltie, thank you!