Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
United StatesI am so happy that my dog is eating out of a safe metal bowl
I bought 3 small cat stainless steel bowls and 2 of the bowl cozy. I have a little 6 pound dog and these bowls are perfect for the water and food. I am extremely satisfied and am spreading the word to all my dog and cat friends. I have to remind my friends not to use a metal utensil when mixing the pet food in the metal bowl. Maybe the manufacturer could put a sticker in the bowls in bold letter to remind clients. Just a thought! I definitely recommend buying this product. It is the best and it is made in the United States.
United States United StatesBowl cozy works as described!
The bowl cozy keeps the bowl from sliding on the floor as needed and described!
United StatesPerfect fit and color and so useful.
I really needed this since my dog ends up pushing his medium Basis bowl under the kitchen island when he eats. This works perfectly. Now I have to get another one! These bowls are the Rools Royce of stainless steel pet food bowls. Every time I wash mine (cat and a dog) I feel so grateful as to how much I love them. They are so solid and they feel great in my hands when I’m hand-washing them. (I use my dishwasher for storage…) Their design is so classic and ergonomic. My cat. eats a bout 12 tiny meals a day so I am constantly handling his bowls (the small ones). When I’m tired and I have to fix meals for my pets, the bowls are easy to hold and never feel like the flimsy junk you see at pet stores. And they make great presents! (plus excellent customer service).
United StatesLove Our Bowls/Cozies
These are the best quality bowls we have ever seen. We are so happy with our purchase. The cozies fit well and do a great job keeping the bowls from slipping around. Love that everything is make in the USA too.