Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Best pet dishes
Best pet dishes I’ve ever purchased. Heavy duty, made in the USA, great quality.
Wouldn’t buy any other bowls
This is my second purchase of basis bowls and I won’t ever buy a different brand!
Another fantastic bowl
Purchased the largest bowl to use as a water bowl for our GSD and recently adopted GSD/Goldendoodle mix. Was previously using the large for a water bowl but now use it for our doodle’s food bowl. Thank you making a superior product here in the USA!
Great bowls
Great product. Sturdy and the highest quality. I also love that they are made in the USA
bowls and cozy
I love these bowls!!! I have had them for years only purchased more because of our new puppy. They are very well made,last for years and easy to clean.Also purchased the bowl cozys prefer them to the mats and love that they now come in different colors!! Even the puppy cannot move her bowl.That they are made in the USA is the icing on the cake for me.