Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Dog Bowls
Always buy bigger than you think you need! Great products.
Rise large pet bowl stand
Well made and sturdy. The large bowls fit perfectly and my dog no longer tries to pick his bowls up. I highly recommend this product.
Love these bowl stands and stainless steel bowls
I have two German Shepherds who eat a lot! Since they were puppies I've used these stainless steel bowls and low rise stands. Five years later the bowls look almost as new as the day I got them...no rust, no dings, no nothing. Even the super hard bowl stands survived their chewing phase with hardly a mark. The bowls are smooth as silk and very light....easy to clean and look wonderful. I have a total of 6 of them, 2 for food and 4 for water positioned around the house and yard. Highly recommend, am so glad I found them.
Quality Items
If you want products that are going to last, buy from Basis Products.
Love it!
Fits perfectly!! Love that Basis offers this option with their bowls now.