Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
I love these bowl stands!
I have purchased several of these bowl stands. They make everything so much neater. There's no worry about knocking over water bowls, or dishes sliding across floors. They also are very good looking!
High grade stainless steel
Truly like the fact they are made in US and tested. We have a cat that the vet recommended metal bowls. I started looking and really liked that these are human grade. Too soon to see if it helps the cat.
Just what we needed
Our old dog has been struggling at meal time. I ordered the riser for his bowl hoping it would help. Just like the dog bowls, the quality of the riser is top notch. Glad to be able to support a small US based company. Our dog seems much happier at meal time. Thank you for making these high quality products at a reasonable price.
Made in the USA
The best pet bowles and the stand is a perfect fit. Made in the USA and tested to be free of harmful ingredients. qiock ship & delivery.
Excellent dog bowls and stands!
These stainless steel bowls and stands are fantastic! I've been using them for years, and they are top quality, well-sized, and easy to clean. I highly recommend them?