Rise Pet Bowl Stand, For Medium Dog Bowls (bowls sold separately)

Order Processing

We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays. 

Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).

Service Options

For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.

Transit Times

Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.

Notifications

We'll email you a shipping notification with tracking information on the day your order ships. 

Shipping Issues and Errors

Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.

International Shipping

Outside the U.S. and interested in our products? Click here

We strive for a simple, straight-forward, and fair return policy. 

• We accept returns, for any reason, if requested within 30 days of your order delivery date.
• Items may be returned in new or used condition.
• We never charge restocking fees.
• We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
• We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.

To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.