Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
perfect and easy to clean
I am a huge fan.. my cat makes a bit of a mess.. the stands could not be easier to wipe down and keep clean and the "unlimited" supply of bowls makes life much easier! Cannot recommend the basis pet products enough (i also have the mixing bowls, 2 sets, and am equally as obsessed)
Great pet bowls
Very happy with our new stainless bowls for the kittens. Perfect!
Beautiful Safe Stainless Steel Bowls
We bought these bowls to ensure our cat is eating/drinking from bowls that are safe and do not contain lead or other harmful chemicals. We also want to avoid products made in China as we have no idea what they are made from plus we need to make more products in the U.S.
Great product
Great product - top quality - made in America!
Excellent products. No other food/water serving items compare.
I have used the double 4" stand for my cats water and food for several years now. I just bought an individual stand to keep his food away from his water and wheat grass which I now put in the double stand just buy these – they are simple, robust, American made and nontoxic for your best friend. Extremely satisfied. My next purchase will be the stainless mixing bowls for my own kitchen use. Keep going, Basis!