Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
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LOVE Bowl & Bowl Cozy that's American made!
I LOVE American made products. So when I found these dog bowls I had to buy 2 large bowls and 1 cozy. I am very picky with what my dog drinks and eat out of. Well I have had these for less than a month and I love them! I love them so much I am placing a second order for bowls for travel.
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Great quality
Excellent bowls. Bought them to replace the melamine ones I had. Easy to clean and not shiny so the dogs are more comfortable with them. Just wish they weren't so expensive or I'd buy more.
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So relieved to have found these bowls for my pups
I bought the dog bowls for the safety of the my furkids. Having no chemicals that could harm them is such a huge relief. I do recommend getting a bigger size if you’re on the fence. Customer service was wonderful also when I bought a bowl too small. Thank you
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I am very pleased, such good quality and I can definitely tell a difference when my pups eat from these. I other bowls, the raw grind would mash down and become hard to eat with lickers. If it is the brushed metal, or what my pups are able to eat with ease. Love these!