Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Cat bowl used for both cat and small dogs
The BEST & SAFEST
Perfect Low Bowl
Our chiweenie loves her new low stainless bowl. This is the perfect size and shape, and, although small, it is heavy enough to prevent her tipping it over. It is significantly thicker than the smaller Korean stainless bowls that we have purchased (but those are nice bowls. too). It wipes clean easily and can survive the dishwasher. We wish the edges were more rolled, as it feels a little bit sharp - but none of us has been injured. Overall, this is a a winner.
Love these bowls
These are the best and safest bowls made in the good old USA! I purchased my first Basis years ago and just purchased four more. The only bowls to use IMHO!!
Quality stainless bowl
Well made. True quality. Top stainless steel used. Made in USA. Should last many years.
Best Bowls For Your Pet
I personally believe these are the nicest pet bowls you can buy for the money. Our pets are members of our family and we do our best to make sure the food, treats and whatever else we get for them is safe. You will not go wrong purchasing these bowls.