Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Excellent quality and made to last!
These bowls and stands are excellent quality. I raw feed so they get washed twice daily in the dishwasher. I have 2 bowls that have been handed down for the last 10 or so years. They are made to last. Just bought another one for a new puppy. Love Basis products!
Great American-Made Products
We bought the Basis Pet extra large dog bowls for our Great Dane puppy, then the Rise pet bowl stand a few months later when he became...a tiny bit bigger. These products are outstanding quality. The bowls feel thick and substantial, and the quality of the riser stand is exceptional. I don't see any reason that we won't have these for life.
Very Happy
An English Mastiff puppy will be joining my family soon so I haven’t seen it used yet. However. I’m very glad I spent the money and bought this. I anticipate the stands and bowls to last his lifetime and beyond. Easy assembly, cleanup, and the finger holes are great. Everything we need and nothing we don’t. If you’re on the fence, just do it…you’ll be glad you did!
Only bowls I’ll use!
Excellent quality and made in the USA. I even use them for some my meals especially great big salads.
Worth the wait
I’m waiting for my next order of another xl bowl and 12 inch high stand Previously ordered two XL Bowls to use for water ….they are well made and best yet Made in the USA! I have no fear of toxins leaching into the water or food Well worth the price Thank you Basis Pet for Caring for our Pets